Privacy Policy

Nextfriend.ai — Privacy & Security Policy

Effective: [insert date]

1. Introduction

Nextfriend.ai (“Nextfriend,” “we,” “our,” “us”) values your privacy and security. This Privacy & Security Policy explains how we collect, use, disclose, and protect your information when you use our products (such as Bone Daddy™ or Jack Havoc™), websites, apps, and services (collectively, the “Services”).

Because our Services rely on integrations with third-party providers like OpenAI and ElevenLabs, this Policy also highlights how those providers handle your data and how that affects you.

2. Information We Collect

a) Information You Provide

  • Account Info: Name, email, phone, payment details, shipping/billing address, account credentials.

  • Content & Inputs: Prompts, text, audio, or files you provide to interact with our devices.

  • Communications: Messages, support tickets, survey responses, feedback.

  • Other Info: Age verification, event sign-ups, or identity verification if required.

b) Information We Collect Automatically

  • Device Data: Device identifiers, Wi-Fi connection info, operating system, IP address, browser type.

  • Usage Data: Interactions with our websites, apps, and devices (e.g., time of use, feature usage, credit consumption).

  • Location Data: Approximate location inferred from IP for fraud prevention and regional content.

  • Cookies & Similar Tech: To remember settings, measure performance, and personalize experience.

c) Voice & Sensor Data

  • Wake-word activation & audio: Some devices listen locally for a trigger phrase (e.g., “Hey Pablo”). Audio is processed either locally or in the cloud, depending on your settings.

  • Voice Data: If you create or use custom voices, those samples may be processed by ElevenLabs per their policy.

  • Sensor Inputs: Certain devices may use motion, light, or other sensors to trigger animations or voice responses.

3. How We Use Information

We use your data to:

  • Provide and operate our Services, including credit tracking.

  • Personalize your experience (e.g., character responses, seasonal updates).

  • Process payments, ship hardware, and handle customer support.

  • Improve safety, debug, and prevent fraud.

  • Develop and improve AI-driven features and content.

  • Comply with legal obligations.

We may aggregate or de-identify data for analytics, research, or product development.

4. Disclosure of Information

We may share your information with:

  • Vendors/Service Providers: Payment processors, hosting, cloud storage, customer support, logistics.

  • Technology Partners: OpenAI (for conversational AI), ElevenLabs (for voices and speech generation).

  • Business Transfers: If we merge, acquire, or sell assets.

  • Legal/Regulatory Authorities: To comply with law, enforce our Terms of Service, or protect safety/security.

  • Affiliates: Entities under common control with Nextfriend.

We never sell your Personal Data for advertising.

5. Data Retention

We keep your data only as long as necessary for:

  • Providing Services.

  • Resolving disputes.

  • Meeting legal obligations.

For example:

  • Account info: retained while account is active.

  • Voice samples (if used): handled by ElevenLabs and subject to their retention (generally up to 3 years).

  • Audio triggers: temporary processing, not stored unless necessary for troubleshooting.

6. Your Rights

Depending on your region, you may have rights to:

  • Access your data.

  • Correct or update inaccurate data.

  • Delete your account or request deletion of data.

  • Restrict or object to processing.

  • Transfer your data to another provider (data portability).

  • Withdraw consent at any time.

Contact privacy@nextfriend.ai to exercise your rights. We may require verification.

7. Security Practices

We use technical and organizational measures to secure your data:

  • Encrypted transmission (HTTPS/TLS).

  • Encrypted storage of payment and account credentials.

  • Limited employee access.

  • Monitoring and fraud prevention tools.

  • Vendor audits and compliance checks.

That said, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security. Users should secure their devices and Wi-Fi networks.

8. Children’s Privacy

Nextfriend products are designed as decorative entertainment and are not intended for unsupervised use by children under 13. We do not knowingly collect data from children under 13. Parents should supervise all interactions.

9. International Data Transfers

We store and process data in the United States and may transfer data to affiliates or providers in other jurisdictions. Transfers are safeguarded using appropriate legal mechanisms (e.g., Standard Contractual Clauses, adequacy decisions).

10. Credits & Usage Tracking

  • Credits = seconds of speech.

  • Purchases are tied to your account.

  • Usage data (time, session length, credits consumed) is stored for account management and billing.

  • Low-balance alerts and credit history may be displayed in your dashboard.

11. Changes to this Policy

We may update this Policy periodically. If changes are material, we will notify you via email or device notice. Continued use of the Services after changes means acceptance of the updated Policy.

12. Contact Us

For privacy/security concerns:
info@nextfriend.ai
P.O. Box #3250 Tustin CA 92781