Nextfriend.ai Return & Refund Policy

Effective Date: September 3, 2026

We want customers to understand our return policy before purchasing or activating a Nextfriend product. Nextfriend products contain specialized electronics, software, AI services, and account-connected functionality. For this reason, return eligibility changes once a device has been activated.

1. Nextfriend Devices & Hardware

This policy applies to Nextfriend hardware products, including Bone Daddy™, Twiggs, pumpkins, skeletons, characters, Nextfriend Core™ devices, and other electronic or AI-enabled products sold by Nextfriend.ai.

Unopened & Unactivated Products

Unopened and unactivated products may be returned within 14 days of delivery.

Products must be:

• In new and unused condition
• In the original packaging
• Complete with all accessories, cables, components, manuals, and included materials
• Free from damage, modification, or signs of use

Original shipping charges are non-refundable. Customers are responsible for return shipping unless the product received was incorrect or defective.

Opened But Not Activated

A product that has been opened but has not been activated, registered, or connected to Wi-Fi may be eligible for return within 14 days of delivery.

Nextfriend.ai reserves the right to refuse a return if the product shows signs of use, damage, modification, missing components, or other conditions that prevent it from being sold as new.

Activated Devices

A device is considered activated when any of the following occurs:

• The device is connected to Wi-Fi
• The device is registered or linked to a Nextfriend account
• The device completes the Nextfriend setup or activation process
• AI, voice, account, subscription, or connected-device functionality is activated

By activating a Nextfriend product, the customer acknowledges that the product has entered service and is no longer eligible for a voluntary change-of-mind return.

This restriction does not eliminate warranty coverage for a legitimate manufacturing defect.

2. Defective or Damaged Products

If your product arrives damaged, incorrect, or appears to have a manufacturing defect, contact Nextfriend Support.

Nextfriend may request troubleshooting, photographs, video, diagnostic information, device information, or other reasonable information necessary to determine the cause of the issue.

When a defect is confirmed and covered by the applicable warranty, Nextfriend will provide an appropriate warranty remedy, which may include repair or replacement as provided under the Limited Warranty and applicable law.

Damage resulting from the following is not considered a manufacturing defect:

• Misuse or improper installation
• Modification or unauthorized repairs
• Accidents or physical damage
• Water or moisture exposure
• Use of improper power supplies or accessories
• Failure to follow setup, operating, or safety instructions
• Other customer-caused damage

3. Credits & Digital Purchases

Credit packs and other digital purchases are non-refundable and non-transferable once purchased, except where otherwise required by law.

Credits are consumed through use of Nextfriend services and cannot be redeemed or exchanged for cash.

If purchased credits fail to appear in your account, contact Nextfriend Support within 7 days so that we can verify the transaction and correct the account balance.

4. Bundles & Promotions

If a returnable physical product was purchased as part of a bundle, promotion, or package containing digital credits or other benefits, the value of any used or non-refundable portion of the bundle may be deducted from the refund.

Promotional, complimentary, or bonus credits have no cash value and are not refundable.

If the primary device has been activated, the device is considered final sale regardless of whether it was purchased individually or as part of a bundle.

5. Return Authorization Required

All returns require authorization from Nextfriend.ai before shipment.

1. Email info@nextfriend.ai with your order number and reason for the return.
2. If there is a problem with the product, include photos, video, or a description of the issue when requested.
3. Nextfriend will determine whether the product is eligible for return and provide return instructions or an RMA when applicable.
4. Do not ship a product back without authorization.

Products returned without authorization may be refused.

Customers are responsible for properly packaging returned products and for return shipping unless Nextfriend determines that the product was received defective or incorrect.

6. Refund Processing

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Refunds generally process within 7 to 10 business days following inspection.

Shipping charges, expedited shipping charges, return shipping charges, and applicable restocking fees are not refundable unless otherwise required by law or specifically approved by Nextfriend.

7. Non-Returnable Products

The following are not eligible for voluntary return:

• Activated devices
• Devices that have been connected to Wi-Fi
• Devices registered or linked to a Nextfriend account
• Used or damaged products
• Modified products
• Products missing components or accessories
• Custom or specially configured products
• Limited-edition products identified as final sale
• Digital purchases and used credits
• Products returned outside the applicable return period
• Unauthorized returns

Warranty claims for legitimate manufacturing defects are handled separately and are not automatically excluded by this section.

8. International Orders

Customers outside the United States are responsible for return shipping, duties, taxes, brokerage charges, and other costs associated with returning a product unless otherwise required by law.

Approved refunds are issued in U.S. dollars. Currency conversion fees or exchange-rate differences charged by banks or payment providers are not controlled by Nextfriend.ai.